# Applicability Decision

> Use this template before applying any customer-success method. If the
> product context lacks the required preconditions, decline and route the
> caller away. Record the decision.

## Product Context

- **Product name**: _[fill]_
- **Product model**: _[B2B Subscription / Transactional / Public Service / Internal Product / Other]_
- **Description**: _[one-sentence summary of the product and its customer relationships]_

## Precondition Assessment

| Precondition | Present? | Evidence |
|---|---|---|
| Accounts (named, managed customer entities) | _[Yes / No / Partial]_ | _[describe]_ |
| Renewals (contract, subscription, or relationship renewal cycle) | _[Yes / No]_ | _[describe]_ |
| QBRs (quarterly or periodic business/service reviews) | _[Yes / No]_ | _[describe]_ |
| Customer-success team (dedicated or shared) | _[Yes / No]_ | _[describe]_ |
| Recurring human relationship (ongoing, not purely transactional) | _[Yes / No]_ | _[describe]_ |

## Decision

### Proceed

**At least one precondition is present** (accounts, renewals, QBRs, or CS
team). Customer-success practice applies. Select the appropriate product-
model adaptation from the four models in SKILL.md.

- **Product model**: _[select: B2B Subscription / Transactional / Public Service / Internal Product]_
- **Adaptation notes**: _[which artifacts apply fully/partially, which adaptations are needed]_

### Decline

**No precondition is present.** Customer-success practice does not apply.
Record the absent preconditions and route the caller.

- **Absent preconditions**: _[list which were absent]_
- **Route to**: _[product-analytics-and-measurement / product-adoption / product-lifecycle-learning / other]_
- **Routing rationale**: _[why this destination is appropriate for the caller's need]_

## Record

- **Assessor**: _[name or role]_
- **Date**: _[date]_
- **Reviewed by**: _[name or role, if applicable]_