Files
magnus919_agent-skills/product-operations-and-governance/templates/escalation-record.md
T
Magnus HedemarkGitHubusername <username>factory-droid[bot] <138933559+factory-droid[bot]@users.noreply.github.com>
77562664b8 feat(product-operations-and-governance): add product operations and governance skill (#216)
Add a new skill for product governance — recurring decision rights, intake,
portfolio cadences, evidence standards, and cross-functional operating
contracts. Covers six review cadences with named accountable owners,
minimum evidence standards per decision type, and escalation paths.

Supports lightweight (small teams, minimal ceremony) and high-assurance
(regulated/safety-critical) operating modes with four configurable
governance patterns. Distinguishes product governance from executive
governance (routes to chief-of-staff-methodology, strategy-frameworks) and
technical delivery gates (routes to release-engineering, spec-driven-development).

Includes: SKILL.md with governance boundary statement, README.md,
discovery brief, 5 fillable templates (operating model, decision-rights map,
review cadence, exception record, escalation record), 6 evals covering
lightweight mode, high-assurance, contested decisions, exceptions,
evidence-missing escalation, and an adversarial case.

Closes #193

Co-authored-by: username <username>
Co-authored-by: factory-droid[bot] <138933559+factory-droid[bot]@users.noreply.github.com>
2026-08-02 17:27:16 -04:00

2.6 KiB

Escalation Record

Record every instance where a decision could not be resolved at its designated level and was escalated. Escalation is not failure — it is the governance system working as designed. Without escalation records, the system cannot learn which decisions repeatedly exceed their delegated authority.

Record

  • Escalation ID: [fill: unique identifier, e.g., ESC-2026-001]
  • Date escalated: [fill]
  • Escalated by: [fill: name or role]

What Was Escalated

  • Decision or issue: [fill: concise description of the decision that could not be resolved]
  • Decision type: [fill: intake / portfolio / roadmap / experiment / launch / lifecycle]
  • Original decision authority: [fill: the accountable owner or body that could not resolve it]
  • Why the original level could not resolve:
    • Evidence missing — required evidence was unavailable or insufficient
    • Deadlocked — stakeholders could not reach agreement
    • Exceeds authority — decision was beyond the accountable owner's scope
    • Contested — decision was made but actively challenged by a consulted party
    • Other: [fill]

Escalation Target

  • Escalated to: [fill: name and role — must follow the escalation path defined in the operating model]
  • Tier: [fill: Tier 1 (product-level) / Tier 2 (cross-product) / Tier 3 (executive)]
  • Date received: [fill]

Resolution

  • Resolution: [fill: what was decided]
  • Date resolved: [fill]
  • Resolved by: [fill: name and role]
  • Rationale: [fill: why this resolution was chosen]

Closure Evidence

  • Evidence that resolution was enacted: [fill: e.g., "Updated roadmap reflected in portfolio review 2026-08-15", "Exception record EXC-2026-003 created for waived evidence requirement", "Launch decision recorded in launch review minutes"]
  • Communication: [fill: who was informed of the resolution — must include the original escalator and all consulted parties]
  • Date closed: [fill]

Learning

  • What this escalation reveals about the governance system: [fill: e.g., "Evidence standard for experiment review is consistently unachievable at this team size — consider moving to lightweight mode for experiment decisions", "Portfolio prioritization authority needs to be elevated from Product Lead to Product Council for cross-product trade-offs"]
  • Recommended governance change (if any): [fill: e.g., "Update operating model: experiment review decision authority delegated to Product Lead for low-risk experiments, escalated to council for high-risk"]
  • Filed by: [fill]