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84 lines
5.3 KiB
Markdown
84 lines
5.3 KiB
Markdown
---
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name: operational-design
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description: Design and improve operational processes, controls, metrics, vendors, and scaling models through bounded pilots and evidence. Do not use for engineering delivery, financial modeling, technology evaluation, or legal advice.
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design, operational metrics, compliance and audit, vendor management, and team
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topology. Covers value stream mapping, BPMN, bottleneck analysis, scaling from 10
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to 100 to 1000 people, KPI design, balanced scorecard, SOC 2, ISO 27001, GDPR readiness,
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RFP processes, SLA design, vendor scorecards, team topologies, Conway's Law, and
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Dunbar's Number. Do not use for engineering delivery, financial modeling, or technology
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evaluation.
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license: MIT
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metadata:
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tags: coo, operations, process-design, scaling, compliance, vendor-management, team-topologies
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source_repo: https://github.com/magnus919/hermes-profiles
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---
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# Operational Design
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COO methodology for designing and scaling operations, managing compliance, selecting and managing vendors, and measuring operational health. These frameworks help a COO build the systems and processes that enable the organization to execute reliably at scale.
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## Domain Model
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| Domain | Covers | Artifact |
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|--------|--------|----------|
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| **Process Design** | Value stream mapping, BPMN, bottleneck analysis, workflow optimization | Process maps, VSM current/future state |
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| **Scaling Frameworks** | 10-to-100-to-1000 transitions, organizational design, delegation patterns | Scaling plan, org design |
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| **Operational Metrics** | KPI design, balanced scorecard, leading vs lagging indicators | Operations dashboard |
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| **Compliance & Audit** | SOC 2, ISO 27001, GDPR readiness, audit preparation | Compliance roadmap, control matrix |
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| **Vendor Management** | RFP process, SLA design, vendor scorecards, relationship tiers | Vendor management framework |
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| **Organizational Patterns** | Team topologies, Conway's Law, Dunbar's number, span of control | Team design, communication model |
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## When to Load
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Load this skill when the task involves:
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- Mapping and optimizing a business process (value stream, BPMN)
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- Planning organizational scaling through growth phases
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- Designing operational KPIs and a balanced scorecard
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- Preparing for SOC 2, ISO 27001, or GDPR compliance
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- Running an RFP or vendor selection process
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- Designing SLAs and vendor scorecards
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- Restructuring teams using team topologies
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- Analyzing bottlenecks and throughput constraints
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- Designing delegation and span-of-control models
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## Loading Order
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```
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skill_view('operational-design') # This — methodology index
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skill_view('strategy-frameworks') # Shared decision frameworks
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skill_view('artifact-pyramids') # Output contract
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skill_view('operational-design', file_path='references/process-design.md')
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skill_view('operational-design', file_path='references/scaling-frameworks.md')
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skill_view('operational-design', file_path='references/operational-metrics.md')
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skill_view('operational-design', file_path='references/compliance.md')
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skill_view('operational-design', file_path='references/vendor-management.md')
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```
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## Reference Files
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| Reference | Load When | File |
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|-----------|-----------|------|
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| Process Design | You need to map, analyze, or optimize a business process | `references/process-design.md` |
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| Scaling Frameworks | You're planning organizational growth or restructuring | `references/scaling-frameworks.md` |
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| Operational Metrics | You're designing KPIs, dashboards, or a balanced scorecard | `references/operational-metrics.md` |
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| Compliance & Audit | You're preparing for SOC 2, ISO 27001, or GDPR compliance | `references/compliance.md` |
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| Vendor Management | You're running an RFP, designing SLAs, or evaluating vendors | `references/vendor-management.md` |
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| Decision Workflow | You need a bounded operating-model choice, pilot, KPI, control, or owner handoff | `references/decision-workflow.md` |
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## Design Principles
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1. **Process before automation.** Automating a bad process makes bad output faster. Map and optimize the workflow before selecting tools.
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2. **Scale is a discontinuous function.** An organization that works at 10 people will break at 50, 200, and 1,000 — each requires a different operating model. Design for the next phase, not the current one.
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3. **Lead with leading indicators.** Lagging indicators tell you what already happened. Leading indicators tell you what will happen. A good operations dashboard has a balanced mix of both.
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4. **Compliance is a system, not a project.** SOC 2 certification is not a one-time effort. Compliance requires embedded controls, continuous monitoring, and periodic testing.
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5. **Vendors are partners, not passengers.** The cheapest vendor is usually the most expensive in total cost. Invest in vendor relationships proportional to business criticality.
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6. **Structure follows strategy.** Team topology should be driven by the communication patterns the work requires (Conway's Law), not by reporting lines that are convenient for management.
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## Related Skills
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- `strategy-frameworks` — CEO-side strategic direction, competitive analysis, and shared decision frameworks
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- `technology-radar` — CTO-side technology evaluation and architecture governance
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- `financial-modeling` — CFO-side unit economics and SaaS metrics
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- `artifact-pyramids` — output contract specification
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