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Magnus HedemarkGitHubusername <username>factory-droid[bot] <138933559+factory-droid[bot]@users.noreply.github.com>
1dd564e3d9 feat(conditional-customer-success): add conditional customer success skill (#192) (#218)
Add a conditional skill for products with recurring human relationships.
Covers success plans, health evidence, renewal/expansion signals, QBRs,
handoffs, escalation, and closed-loop Voice of Customer. The skill is
conditional: it declines and routes away when the product has no accounts,
renewals, QBRs, or customer-success team.

Includes:
- SKILL.md with conditional frontmatter, trigger sections, four product-
  model adaptations (B2B subscription, transactional, public-service,
  internal product), core artifacts, privacy and human-judgment boundaries,
  and routing to product-analytics-and-measurement, product-adoption,
  product-experimentation, go-to-market, and product-lifecycle-learning.
- README.md with all five required human-facing sections.
- references/discovery-brief.md surveying existing content and defining
  ownership boundaries and routing.
- references/privacy-and-human-judgment.md with consent framework,
  surveillance-risk guidance, decision-support rules, and data
  classification tiers.
- templates/applicability-decision.md, templates/success-plan.md,
  templates/health-risk-record.md, and templates/escalation-and-
  feedback-closure.md.
- evals/evals.json with 5 output-quality cases covering B2B subscription,
  internal-tool decline (negative trigger), public-service routing,
  renewal-risk with mixed signals, and conflicting health evidence.
- Updated root README.md catalog section, references/skill-triggers.md,
  and regenerated marketplace/Codex/llms.txt catalogs.

Co-authored-by: username <username>
Co-authored-by: factory-droid[bot] <138933559+factory-droid[bot]@users.noreply.github.com>
2026-08-02 17:30:51 -04:00
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