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Magnus HedemarkGitHubusername <username>factory-droid[bot] <138933559+factory-droid[bot]@users.noreply.github.com>Add a conditional skill for products with recurring human relationships. Covers success plans, health evidence, renewal/expansion signals, QBRs, handoffs, escalation, and closed-loop Voice of Customer. The skill is conditional: it declines and routes away when the product has no accounts, renewals, QBRs, or customer-success team. Includes: - SKILL.md with conditional frontmatter, trigger sections, four product- model adaptations (B2B subscription, transactional, public-service, internal product), core artifacts, privacy and human-judgment boundaries, and routing to product-analytics-and-measurement, product-adoption, product-experimentation, go-to-market, and product-lifecycle-learning. - README.md with all five required human-facing sections. - references/discovery-brief.md surveying existing content and defining ownership boundaries and routing. - references/privacy-and-human-judgment.md with consent framework, surveillance-risk guidance, decision-support rules, and data classification tiers. - templates/applicability-decision.md, templates/success-plan.md, templates/health-risk-record.md, and templates/escalation-and- feedback-closure.md. - evals/evals.json with 5 output-quality cases covering B2B subscription, internal-tool decline (negative trigger), public-service routing, renewal-risk with mixed signals, and conflicting health evidence. - Updated root README.md catalog section, references/skill-triggers.md, and regenerated marketplace/Codex/llms.txt catalogs. Co-authored-by: username <username> Co-authored-by: factory-droid[bot] <138933559+factory-droid[bot]@users.noreply.github.com>
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Applicability Decision
Use this template before applying any customer-success method. If the product context lacks the required preconditions, decline and route the caller away. Record the decision.
Product Context
- Product name: [fill]
- Product model: [B2B Subscription / Transactional / Public Service / Internal Product / Other]
- Description: [one-sentence summary of the product and its customer relationships]
Precondition Assessment
| Precondition | Present? | Evidence |
|---|---|---|
| Accounts (named, managed customer entities) | [Yes / No / Partial] | [describe] |
| Renewals (contract, subscription, or relationship renewal cycle) | [Yes / No] | [describe] |
| QBRs (quarterly or periodic business/service reviews) | [Yes / No] | [describe] |
| Customer-success team (dedicated or shared) | [Yes / No] | [describe] |
| Recurring human relationship (ongoing, not purely transactional) | [Yes / No] | [describe] |
Decision
Proceed
At least one precondition is present (accounts, renewals, QBRs, or CS team). Customer-success practice applies. Select the appropriate product- model adaptation from the four models in SKILL.md.
- Product model: [select: B2B Subscription / Transactional / Public Service / Internal Product]
- Adaptation notes: [which artifacts apply fully/partially, which adaptations are needed]
Decline
No precondition is present. Customer-success practice does not apply. Record the absent preconditions and route the caller.
- Absent preconditions: [list which were absent]
- Route to: [product-analytics-and-measurement / product-adoption / product-lifecycle-learning / other]
- Routing rationale: [why this destination is appropriate for the caller's need]
Record
- Assessor: [name or role]
- Date: [date]
- Reviewed by: [name or role, if applicable]